If you get on a Spirit Airlines flight, there’s a 50-50 chance that your flight will be late.
Perhaps then it is no surprise that Spirit has the highest complaint rate of any major U.S. airline.
Spirit, a low-fare, high-fees carrier with a clientele of mostly leisure travelers, had by far the worst on-time performance in June among 14 airlines tracked in a government report. Only 49.9 percent of its flights arrived within 15 minutes of schedule, which is the government’s definition of being on time.
It was the worst on-time performance by a major airline in 10 years.
Spirit did not immediately respond to a request for comment.
United Airlines had the second-worst on-time rating, at 66.3 percent. “It wasn’t the performance we like to provide for our customers,” said spokesman Charlie Hobart. He said maintenance issues and bad weather — thunderstorms at one of United’s hub airports on 25 different days, he said — contributed to the delays.
United Airlines had the second-worst rating, at 66.3 percent on time.
Overall, airlines covered by the U.S. Department of Transportation report operated 74.8 percent of their flights on time in June, up from 71.8 percent in June 2014.